Shaw Hospitality Carpet and Flooring Services


Vertical Integration

Unlike some other flooring manufacturers, Shaw enjoys the benefit of being vertically integrated. By controlling nylon polymerization, fiber extrusion, production and reclamation of our products, we can manage cost and ensure the quality of the entire product.

Shaw Integrated Solutions

Providing professional services to the corporate customer, Shaw Integrated Solutions (SIS) is a valuable benefit to our customers due to our size and the resources available to Shaw. SIS provides flooring consultation, standards programs, forecasting, management reports, quantity estimates and installation services, to name a few. SIS leverages a nationwide network of flooring contractors to provide customers with the best price without having to bid out every project. SIS will take care of these details so customers can focus on other aspects of their projects.

Customer Service

The Customer Service Department is available to accept orders, answer technical questions, schedule shipments, check stock, and secure samples Monday through Friday, 8 a.m. to 5 p.m. EST. Call Customer Service at 888.448.7878 or email at

Transportation & Distribution

Shaw has 30 regional distribution and redistribution hubs in the United States. In addition, Shaw owns the largest trucking fleet in the carpet industry, consisting of 866 tractors and 3,472 trailers. These trucks make 2 million deliveries each year and travel over 80 million miles. Shaw maintains a domestic and an international freight department. As the largest carpet distributor in the world, Shaw offers the most competitive rates available. Shaw's redistribution transportation network can track shipments at any point between departure and arrival to the customer.

Maintenance Training

Shaw testing on various cleaning procedures, machines, and chemicals is compiled in our Maintenance Booklet, which is provided with each product to ensure that the customer's staff is properly informed. Shaw also has a professional training staff to conduct on-site training. The fundamentals will be presented in a one and a half hour training session where questions are welcome. A presentation, "Maximizing Your Carpet Investment," will include all facets of carpet care. Trainers will also work with maintenance crews to devise appropriate maintenance schedules for your facility.

Installation Training

Shaw offers the Commercial Installation Certification Program through the Shaw Learning Academy, named by Training magazine as one of the Top 100 training programs. Installers learn through hands-on interactive sessions over two and a half days in Cartersville, GA, complete with two mill tours. Topics covered include flooring installation methods, adhesives, seam sealers, installation equipment, Shaw backings, floor prep, seaming methods and others. Additionally, the installers learn to use VIT lift system and are certified in the Advantage System. Training concludes with testing and certification. Training seminars are also scheduled across the country and can be brought on-site. Please call 800.471.7429 to register.